| 1 |
What is the best way to get in touch with someone about by Cottontail Wine Club Membership? |
Members have three ways of contacting a Cottontail Wine Club representative. Call (805) 467-3331, ext. 11 (available Fri-Mon 10-5 pm), send an email anytime to: jessica@rabbitridgewinery.com or Fax us at: (805) 467-3339.
| 2 |
Which Rabbit Ridge wines are included in Cottontail Wine Club shipments?? |
Cottontail Wine Club Members receive six carefully pre-selected, Barrel Cuvee, regular, reserve, vineyard reserve, limited production single-vineyard reserve wines which can also include specialty small lot selections that are available only through this wine club or our Hospitality Center in Paso Robles. Sorry, no substitutions.
| 3 |
How often do automatic shipments occur? |
Members automatically receive shipments twice per year in May and November, unless they have indicated will call in Paso Robles.
| 4 |
How do I place an order for wine? |
Members can place orders seven days a week during tasting room hours 10 am - 5 pm by contacting the Cottontail Wine Club Coordinator or tasting room staff using the above contact information. Just identify yourself as a Cottontail Wine Club member to ensure your discount. Our knowledgeable staff can answer all your questions about available wines and help fill your order. As a Cottontail Wine Club Member, all of your mailing, shipping and credit card information is conveniently on file and can be used for your orders.
| 5 |
How do I give a Cottontail Wine Club membership as a gift? |
It's as simple as filling out a Cottontail Wine Club signup form with your information in the Mailing and credit card fields and the gift recipient's information in the shipping fields. The automatic shipments will be billed to your credit card and will either be ongoing or continue until the number of gift shipments you had indicated have been sent.
| 6 |
How do I change my membership information (address, phone, credit card, etc.)? |
Contact the Cottontail Wine Club Coordinator using the above contact information. Any and all membership information can be changed on your account. Members are responsible for notifying the Cottontail Wine Club Coordinator of any address or credit card changes before wine is shipped. Extra charges incurred for misdirected wines will be the member's responsibility.
| 7 |
What if I'm not home when they try to deliver my shipment? |
If we have your email address on file, an advance notice from UPS with your tracking number will be sent. The delivery agent will either make two more attempts or will leave notice that a delivery was attempted and ask you to make re-delivery arrangements. We strongly recommend using a business address for your shipments since wine shipments require an adult signature.
| 8 |
What if my shipment could not be delivered and was "returned to sender"? |
Contact the Cottontail Wine Club Coordinator using the above contact information and re-shipment arrangements can be made -- or we will call you to make arrangements. Some members may have directed us to hold their shipment in Paso Robles.
| 9 |
Why can't wine shipments be sent to every state? |
Due to restrictive legislation regarding the direct shipment of wines into particular states, the Cottontail Wine Club can only ship wine to the following states: View Shipping States and Prices
| 10 |
What if my credit card is not approved for a shipment? |
You will receive an email, notice or phone call asking you to contact us to update your credit card information so that we can process the shipment you missed. With an approved credit card you will then be included in a follow-up wine shipment.
| 11 |
What is automatically charged to my credit card? |
Included in the charge placed on your credit card for the automatic shipments is the cost of the wine minus the applicable member discount, applicable tax and shipping unless you will call your shipments at Paso Robles. Shipments will be automatically billed to your Visa, MasterCard for all wine club members at the shipment date.
| 12 |
How do I cancel? How can I rejoin? |
Contact the Cottontail Wine Club Coordinator using the above contact information to cancel or reinstate your membership. You may cancel at anytime. Members are responsible for notifying the Cottontail Wine Club Coordinator of their intent to cancel. Upon canceling, there will be no further obligation except for wine shipped prior to receipt of the member's request to cancel.